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SureSync Technical Support
Below you'll find multiple resources to help you get better acquainted with SureSync and assist you when you need additional information or run into problems.
SPI Knowledge Base
Click on the Knowledge Base button below to search for topics related to SureSync.
Additional Topics & Resources
- Getting Started with SureSync
- Upgrade SureSync Installation
- Known Issues
- Bandwidth Estimator
- SureSync version 5.x Support
- SureSync version 4.x Support
Contacting Support Team for SureSync Assistance
Click on the "Contact Support Team" button below to submit an email to request technical support.
Telephone support is provided free of charge with:
- An Upgrade & SupportPlan,
- During the 30 day trial period,
- And during the free 30 day support period from the date of purchase.
Telephone support not covered by the terms above will be billable. Telephone support is charged at $175 USD for a server licenses and $25 USD for a workstation licenses, per incident. Please have your customer number and credit card available when you call.
Please note: The incident fee will be waived if it is determined by Software Pursuits that the incident is a result of a programming error in the SureSync software.
To reach technical support by phone, please call +1-650-372-0900 between 8:00AM and 5:00PM PST Monday through Friday.
