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MigratePro Technical Support
Below you'll find multiple resources to help you get better acquainted with MigratePro and assist you when you need additional information or run into problems.
SPI Knowledge Base
Click on the Knowledge Base button below to search for topics related to MigratePro.
Additional Topics & Resources
- Getting Started with MigratePro
- Upgrading MigratePro
- Known Issues
- Download Current Version
- Support Plan Policy
Getting Started
The following PDF will help familiarize you with our MigratePro software. If you need assistance during your evaluation, please Contact Technical Support.
Upgrading MigratePro
The following PDF will give you instructions on upgrading your MigratePro software to a new version. This PDF also includes directions on switching to a SQL/MSDE database.E-mail The Support Team
Customers with a Support and Upgrade Plan will receive priority e-mail support. Priority e-mail means that customers who have purchased a Support and Upgrade Plan will be "the first served" in regards to e-mail support. As always, this is based on the volume of priority e-mail received. We will always try to respond within 24 hours. Technical support via e-mail without a Support and Upgrade Plan is provided without charge; however, please expect a longer delay in response. E-mail support is provided free of charge during your 30 day trial period.
To submit a request for e-mail technical support please click on the graphic below or click here to access our support form.
Phone The Support Team
Telephone support is provided free of charge with a Support and Upgrade Plan, during the 30 day trial period, and during the free 30 day support period from the date of purchase.Telephone support not covered by the terms above will be billable. Telephone support is charged at $175 USD for a server license and $25 USD for a workstation license, per incident. Please have your customer number and credit card available when you call.
Please note: The incident fee will be waived if it is determined by Software Pursuits that the incident is a result of a programming error in the SureSync software.
To reach technical support by phone, please call +1-650-372-0900 between 8:00AM and 5:00PM PST Monday through Friday.
Support Plan Policy
To learn more about our Upgrade & Support Plan, please read our Support Policy.
